If you are patient with AdventHealth (previously Florida Hospital) Allegiance FH HMO, Cigna PPO or CDHP plan and would like to make your next acute care appointment to be a virtual visit, below are the steps to take.

  • Virtual health visits are available 24/7

  • Board Certified Physicians and Nurse Practitioners

  • $0 copay for Allegiance FH HMO (with iPad), $49 copay for Cigna CDHP, and $10 copay for other plans (after applicable deductible is met)

  • For use on your smartphone, tablet or computer


To schedule a virtual health visit:

  1. Download the eCare app from either iTunes or Android store – search for “AdventHealth Urgent Care” or “eCare.”

  2. Once downloaded, open the application.

  3. Enter your email address and password then click “Register.”

  4. Enter in your personal Information including name, DOB, and address then click “Next.”

  5. Verify your insurance information – this is where you will select Disney - Cigna Medical Plan Option then click “Submit.” Please note, you may be prompted to share your allergies and medical history.

  6. Search for CLW to add as your pharmacy.

  7. You will receive a text message confirming registration. The next screen will then display the next available provider and the estimated wait time.

  8. If you do not want to “See Now,” you have the option to “Schedule.” Either of these will guarantee you a spot for the provider. Enter in your chief complaints and then hit “Continue.”

  9. Once you are in the queue, the provider will start the eCare visit once they are ready for you. When the visit is completed, you will end the visit.